Shipping and Returns

 

Returns/Exchanges/Replacements:

Before we move on to your return, we owe you a big THANK YOU and want to celebrate the fact you bought one of our wonderful products and believe in becoming your most vibrant, centered, and peaceful self!  Our Customer Care Team is going to do everything possible to make things right.  We call our team “customer care” because that’s what we believe in…..”caring for our customers”.  With that said, here are a few things to know:

We take your experience and the quality of our products seriously!

  • we offer a 30-day money back guarantee on all non-clearance merchandise ……no questions asked.
  • returns are always FREE….no shipping or processing fees.

Here’s what you do:

  • send us an email at customercarecenter@thedragontree.com -include your order number and your name in the email to us
  • let us know what you want….do you want a replacement, an exchange, or just a good old return and refund?

Here’s what will happen:

  • we’ll send you a prepaid return label
  • you’ll pack up the item, include the original packing invoice, tape on the prepaid return label, and drop it off at your local post office.

Here’s what to expect:

  • we’ll receive your return (usually 5-10 days)
  • we’ll refund your purchase after receiving your return using the original form of payment (generally takes most banks 5-7 days to process)
  • or if you want an exchange or replacement….we’ll send out ASAP (you should receive with 5-10 days depending on USPS)

Processing Time:

Please allow our team 2 business days to process your order between when the order is placed, and when the order ships.  Being a wellness company we feel it's important for our team to take time off on the weekends to enjoy family and friends. We're delighted when we can fulfill your order in less time and we always strive to be delighted!

Shipping:

How does shipping work and what is your turnaround time?

We are happy to have a special $5 flat rate shipping for all orders!  Shipments sent using this bargain price are sent by the most economical method (generally 7-10 days...sometimes less!).  

Books and Planners are shipped by Media Mail and take approximately 2-8 business days. Shipping times to Alaska and Hawaii may be slightly longer depending on order, shipping method, etc. 

Do you ship internationally?

Yes, our love is global and so we are happy to offer international shipping. Upon checkout, you will be guided through your options. 

Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.  Please check with your country's customs office to determine what your additional costs will be prior to buying.

What is your policy for Lost or Undelivered shipments, Tracking, and Insurance?

We do our very best to get your packages to you with little to no fuss. Once in a while something happens outside of our control.  We will do our best to help you track down packages if lost.  We also might ask for your help to track down at your local post office.  Working together we'll make some magic happen!  If you have special delivery needs, just give our Customer Care Team a little email prior to placing your order, so we can make sure we get your package to your door safely.  (customercarecenter@thedragontree.com

Our Dragontree Apothecary orders are shipped with tracking numbers, as provided by the carrier.  These tracking numbers are sent automatically via email to you once your package has shipped.

UPS and FedEx offer declared value coverage, and USPS Priority insures their packages up to $100.  If you wish to purchase additional insurance, just send our Customer Care Team an email and we'll work it out!(customercarecenter@thedragontree.com)