Frequently Asked Questions
How do I download my Dreambook PDF or Meditation MP3 Files?
When you order a digital product from The Dragontree, you'll receive and email from us with a download link to access your files. If you can't find your download email, click here to have a new one sent to you.
How can I find your products, besides online?
You can find our products at our four spa locations in Portland and Boulder as well.
My product looks different than the last time I ordered it. Is there something wrong with it?
Nope! There is absolutely nothing wrong with your product. It is the same product that you fell in love with the first time around.
Since our products are so natural, made in small batches, AND all by hand, there may be some variety from time to time. We use our formulas consistently, so the results will be the same, but sometimes our source ingredients may be a little darker, more aromatic, a little less this, and slightly more that. It's all good!
Do you offer wholesale options for your products?
Inquiries about wholesale are received warmly. For more information, please contact us at firstname.lastname@example.org.
Are there any restrictions on coupon codes?
Only one coupon code can be used per order. Coupon codes are valid for full priced items, and may not be applied to sale (or otherwise discounted) product. Coupon codes may be subject to expiration dates and usage limits.
Do you offer samples of your products?
Unfortunately, our samples are not available for general distribution. We understand that many of our customers want to "check out" the products before they buy, we get it...and that's why we gladly accept returns or exchanges if you're not satisfied with your products. For more information, check out our 100% satisfaction guarantee policy.
If you’re a blogger, in the bath and body industry, writing for a magazine or publication, or are interested in partnering with us, please contact us with your information and we will evaluate your request.
Are your products certified organic?
Our signature peace tea is 100% certified organic. Since the FDA Organic Labelling is a time consuming and costly process (boo), we do not have the official seal on the rest of the Dragontree line. The rest of the Dragontree products are assuredly created with the cleanest ingredients possible and with as many organic ingredients as available. We make sure to use the finest quality suppliers and make every product with individual care. We know you’ll love the result.
Do you ever have sales or special offers on your products?
Yes, and by following our newsletter, Instagram, and Facebook page you can be the first to know about our special offers and discounts online and in our spas. Sign up for our e-mail list or like us to get the best of the best at great prices.
Are your products vegan? Gluten Free? Dairy Free?
Most of our products are vegan, gluten free, and dairy free, with a few exceptions. Honey can be found in certain baths, scrubs, and our cough tincture. Milk can be found in our Milk Baths. There is a miniscule amount of gluten in the Melancholy tincture. There are animal-derived medicinal substances in some of the other tinctures, which are traditional ingredients from Chinese Medicine. These include mother of pearl in the Sleep tincture (a natural, calming source of minerals); fossilized cow tooth and oyster shell in the Anxiety tincture (natural sources of calcium and other minerals); honey in the Cough tincture (a natural cough suppressant); mother of pearl (a natural mineral source) and scorpion (traditionally used for severe head pain) in the Headache tincture. The Muscle Melt Regenerative Cream contains collagen derived from poultry and glucosamine sulfate derived from crustacean shells.
Where are your products made?
All of our products are made by hand in small batches and packaged in Portland, Oregon.
Are your products paraben and sulfate free?
Our products are free from parabens, sulfates, and toxic chemicals. We also do not use artificial dyes or scents cause that would be super gross.
What is the shelf life for your products and what are recommended ways to store them?
Answer: It depends on the conditions that they are exposed to, but on average our product shelf life is 3 years when they are stored correctly. All our products should stored in a cool, dark place, away from heat and sunlight - like vampires.
Are your products tested on animals?
The Dragontree Apothecary never tests on animals, other than us.
What is the best way to contact you about products, orders, and questions not covered in the FAQS?
We love to hear from you. Please contact our Customer Care Team with any issues, concerns, questions, comments, praise, or joy regarding our products at our customer service e-mail: email@example.com